Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You will find almost all the answers to your questions in the easy–to–navigate Help Center built into Spider Hosting’s Control Panel. It offers an immense database with regularly asked questions and in–depth instructional articles written by our capable technical support team.

  • Top quality support service
  • How–To Videos

  • If you’d rather watch how an action is done or how an issue is addressed, rather than just reading about it, check out our compilation of educational video tutorials. They cover plenty of different issues and will help you swiftly learn how to work with our Control Panel.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 technical support service and feature a sixty–minute ticket response guarantee. Our experienced tech support engineers will be online night and day and will sort out any problem that you might possibly face within less than 60 minutes after the support ticket submission. In the majority of instances, an answer will be provided to you within twenty minutes.