Tech Support Channels
A One–Hour Support Ticket Response Guarantee
All your help requests will be dealt with in maximum 1 hour after the trouble ticket or e–mail has been submitted. If your case needs further assistance from a server administrator, we’ll direct the ticket or the e–mail to the person in charge and we will leave a note to let you know that more time will be required for reaching the optimal solution. If you order our Admin Services package, all of the server management services included there will be carried out whenever you desire.
An Excellent Help Desk Service
Our client support staff will be available to you 24x7 should you need help working with our Control Panel or with any of the apps that we have pre–installed for you on the server. And if you need assistance tackling all the standard admin tasks on your dedicated web hosting server, you can check out the Admin Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Section
Our Control Panel is installed by default for every Linux dedicated servers hosting package. Among its functions is a very handy integrated knowledgebase that will guide you step by step on all the tasks that you can perform. The majority of help articles in addition video versions which demonstrate all the tasks that you can carry out in a very illustrative way. You will find all the educational articles and the video tutorials in the top right corner of each Control Panel section.