In the event that you have ever had a cloud hosting account before or you have dealt with any other kind of online service, you are probably aware from your personal experience that for certain things it is better to talk to a live person on the phone instead of exchange support tickets or e-mail messages. If you want to find out more about a particular service before you decide to buy it or in case something small-scale should be done, for instance, it is far easier and quicker to do it live. When you are able to get in touch with representatives over the phone, it's also very likely that you're working with a real hosting provider, not just a reseller. The type of support that you can get over the telephone differs between different companies - from common matters to expert technical support. Usually most of the suppliers offer pre-sales assistance and 1st level phone support, while more complex technical issues are resolved via email and / or tickets.

Phone Support in Cloud Hosting

All of our cloud hosting packages include phone support 14 hours per day even on official holidays, which means that if you don't have an account yet, you're able to call us and find out more about our services or if we will meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so that you're able to call the telephone number which is nearer to you. In case you are an existing customer, we can assist you in a timely manner with any kind of general and billing matters as well as with a number of technical matters so as to save you time and efforts - we acknowledge the fact that in some cases it is much easier talk to a live person and get things done instantly. Of course, some problems simply cannot be resolved over the phone, so if this is the case you will be able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we provide include live phone support for 14 hours every day. If you hesitate which package will be appropriate for your websites, you'd like to learn more about the plan's features or you're looking for any other info on our services, you are able to call any of the local phone numbers which we have in the United States of America, the UK and Australia and our support representatives will assist you. If you currently own an account, you are able to get in touch with us about sales and general matters, although we're usually able to help with a large number of tech issues as well. For entirely tech issues you should employ our in-built ticketing system where the communication between you and our technical support crew will be in one place, which is the better option in case your issue needs longer time to be solved or it has to be escalated to our sysadmins.