If you are a website owner, a problem can always show up and it does not automatically need to be connected to the web hosting service itself. For instance, something can go wrong when you bring a software application up to date or some vital content could be edited or deleted accidentally. Regardless of what the essence of the problem is, you’ll have to contact the support team and request them to recover a backup or to help you fix the problem that you are struggling with. How quickly they will do it will predetermine the length of time that your websites will be unreachable. For given websites like social networking sites or e-shops, an elongated inaccessibility often equals losing clients and cash. Therefore, it is extremely important that you use the services of a web hosting company that offers not only a good client care service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting around for hours, or even all day, to obtain a reply to a helpdesk ticket or an email. No matter when you contact us, we will lend you a hand within less than an hour with any technical and pre-sales enquiries you may have. In reality, our actual reply time almost never surpasses twenty-thirty minutes. As we’re available 365 days a year, you’ll always obtain assistance in a well-timed fashion and we understand exactly how important that is in the online era. Soon after you contact us, we will reply to your enquiries. In case you encounter any technical problem, we’ll cope with it on your behalf, or we’ll give you all the necessary information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand exactly how critical it is to get prompt support, we promise that you won’t ever need to wait for more than 60 minutes to receive a reply to any trouble ticket that you post via your semi-dedicated server Control Panel. The fact is, you’ll seldom have to wait around for more than 20-30 minutes and this applies to any enquiry irrespective of its nature – general, billing or technical. Furthermore, our customer and technical support staff will be at your service 365 days a year, which suggests that even if you open a ticket during legal holidays, you’ll invariably obtain an instant response, which will include the answer to an inquiry, the solution to a problem or the info necessary to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever need to spend a day waiting around for a reply like you would with a lot of other web hosting companies.