One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting around for hours, or even all day, to obtain a reply to a helpdesk ticket or an email. No matter when you contact us, we will lend you a hand within less than an hour with any technical and pre-sales enquiries you may have. In reality, our actual reply time almost never surpasses twenty-thirty minutes. As we’re available 365 days a year, you’ll always obtain assistance in a well-timed fashion and we understand exactly how important that is in the online era. Soon after you contact us, we will reply to your enquiries. In case you encounter any technical problem, we’ll cope with it on your behalf, or we’ll give you all the necessary information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we understand exactly how critical it is to get prompt support, we promise that you won’t ever need to wait for more than 60 minutes to receive a reply to any trouble ticket that you post via your semi-dedicated server Control Panel. The fact is, you’ll seldom have to wait around for more than 20-30 minutes and this applies to any enquiry irrespective of its nature – general, billing or technical. Furthermore, our customer and technical support staff will be at your service 365 days a year, which suggests that even if you open a ticket during legal holidays, you’ll invariably obtain an instant response, which will include the answer to an inquiry, the solution to a problem or the info necessary to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever need to spend a day waiting around for a reply like you would with a lot of other web hosting companies.