Integrated Ticketing System in Cloud Hosting
In stark contrast to what you may find with plenty of other web hosting providers, the support ticket system that we are using with our Linux cloud packages is included in the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to memorize several sign-in names and passwords, since you’ll be able to manage both your tickets and the hosting account itself in a single place. So, if you’ve got a question or stumble upon a challenge, you can get in touch with our help desk support staff members straight away. Our ticketing system features a clever search functionality. This goes to say that even in case you have submitted an immense number of tickets through the years, you’ll be able to find the one that you want with ease. Additionally, you can see knowledge base hints on dealing with commonly faced issues.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you would like to touch base with our support staff, you will be able to send a ticket directly from your Hepsia Control Panel instead of going through a totally different tech support platform like you will need to do with the vast majority of hosting companies on the marketplace. Our integrated ticketing system will permit you to submit a new ticket effortlessly and to browse through older tickets using an intelligent search box. Plus, you will be able to read the applicable knowledge base articles that our system will offer you on the basis of the category that you pick for your new ticket. You can accomplish all of the above-mentioned procedures without signing out of your Control Panel at any moment, so if you run into any problem or have an inquiry, you can contact our technicians and fix the given issue in less than sixty minutes through a single platform.