If you’ve ordered a web hosting package and you have some questions concerning a given function/feature, or in case you’ve bumped into a certain complication and you require help, you should be able to contact the respective help desk team. All hosting providers use a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, because the most efficient way to resolve an issue most often is to open a ticket. This mode of correspondence makes the responses exchanged by both sides easy to track and enables the support staff members to escalate the situation in case, for example, a sysadmin should step in. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you have to have no less than two different accounts to contact the customer support staff and to actually manage the hosting space. Non-stop switching between different accounts may sometimes be a drag, not to mention the fact that it takes lots of time for most hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Cloud Hosting

In stark contrast to what you may find with plenty of other web hosting providers, the support ticket system that we are using with our Linux cloud packages is included in the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to memorize several sign-in names and passwords, since you’ll be able to manage both your tickets and the hosting account itself in a single place. So, if you’ve got a question or stumble upon a challenge, you can get in touch with our help desk support staff members straight away. Our ticketing system features a clever search functionality. This goes to say that even in case you have submitted an immense number of tickets through the years, you’ll be able to find the one that you want with ease. Additionally, you can see knowledge base hints on dealing with commonly faced issues.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with our company and you would like to touch base with our support staff, you will be able to send a ticket directly from your Hepsia Control Panel instead of going through a totally different tech support platform like you will need to do with the vast majority of hosting companies on the marketplace. Our integrated ticketing system will permit you to submit a new ticket effortlessly and to browse through older tickets using an intelligent search box. Plus, you will be able to read the applicable knowledge base articles that our system will offer you on the basis of the category that you pick for your new ticket. You can accomplish all of the above-mentioned procedures without signing out of your Control Panel at any moment, so if you run into any problem or have an inquiry, you can contact our technicians and fix the given issue in less than sixty minutes through a single platform.