The presence of the customer and tech support that a cloud hosting company provides will tell you a lot for the services that they provide too. When you're allowed to use only emails or tickets, you have most likely come across some reseller and not the web hosting provider. When this is the case, you'll have to wait for a couple of days to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to contact the actual web hosting company for further assistance. When the supplier offers you different options for communication with short response time which are available at any moment, they are most likely the top provider, not just a reseller. Therefore you will get timely assistance and top-notch support since they'll have instant access to the servers where your account is. No matter what the issue - technical or sales, it's generally much better to be able to communicate with your hosting company right away through your favourite method of communication.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of getting assistance without delay, that's why our cloud hosting services include 24/7 tech support along with various ways of contact. In case you do not have an account yet, you can give us a call or use our live chat and talk to a live agent, so as to find out about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up buying a service that you can't use. In case you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more investigation. In contrast to the majority of providers on the market, we reply to all the tickets within an hour, so you will not have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try our support services even before you aquire a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and common queries. Our agents can help you pick the ideal plan or give you details about our servers, so as to check if the system requirements for your websites are met. When you're an active client, you also have the option to get in touch with us via e-mail or through our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that every time you employ these two methods of correspondence, you'll receive a reply within a maximum of one hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other suppliers, even big ones, you'll be able to compare the response time because it often takes an entire day for them to handle a ticket.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour max answer time warranty, you will receive timely support when you get a dedicated server through our company. Our customer and tech support crews are available 24/7/365, therefore if you open a support ticket through your billing account or you send an email message regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll get a response within 1 hour, even during holidays. Our ticketing system is the best option in case the issue in question needs more time to be resolved or in case it should be forwarded to our admins, since it's much easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to phone us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also support you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.