Even though the web hosting service offered by the different companies is virtually identical, every provider has got their own platform with its own modifications and ways to complete specific tasks. That’s the reason why, an information-rich knowledge base will be remarkably useful both for people with little to no previous experience and for technically capable individuals who will at some point discover how certain procedures are executed, but will lose time in the process. The aim of such a knowledge base is to make the service quick and easy to use, sparing users time and efforts. The result is happier clients, since they can easily find the information they are looking for, and substantially less work for the customer service technicians, because typically the majority of the queries and problems that clients have got are already enumerated in the knowledge base. Given that the articles are professionally written and cover more things, you will be able to find out more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Cloud Hosting

If you’ve ordered your very first cloud hosting plan through our company or have moved your website over to us, you will get used to our platform and our in-house developed Hepsia hosting Control Panel very quickly as we have compiled a comprehensive online knowledge base where you can find all the information that you’ll ever need – both general info about the service as a whole and more concrete info about the separate functions that you can make use of and the issues that you could face. The articles themselves are available in two locations. The whole article archive is accessible via the Help section of the Control Panel. You can access relevant articles about the different features in each section of the Control Panel as well. You can become aware of how to do practically everything, from enabling an .htaccess configuration file to managing an electronic mailing list, and all the articles feature exhaustive guidelines, so you will never become bewildered due to an unclear text. Surely, if you stumble upon a more specific obstacle and you don’t find an adequate solution in our knowledge base, you can get in touch with our client service team representatives 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated packages feature extensive technical documentation where you will find information about all the functions that our in-house developed Hepsia hosting Control Panel comes with, as well as solutions to different questions and complications that you may face. All configuration manuals feature exhaustive explanations, which goes to say that you will not need to worry about skipping something if you’re planning to export a MySQL database, for example. The troubleshooting articles cover a variety of different tenable reasons for specific problems and the solution for each one of them, so if you aren’t able to send emails although you have the right outgoing mail server settings, for example, you can swiftly find out what the reason might be and rectify the problem with two or three clicks in your email client. As Hepsia offers quite a few features, you’ll be able to find applicable articles in every single section. If you desire to browse all help articles, click on the Help link, which is located in the top right-hand corner of the screen.